Resume
Phantasia Jendro
Program Manager | Insights & Product
Seattle, WA · phantasiajendro@gmail.com
Core Skills
Product & ProgramProduct Road mapping · Go-to-Market Strategy · Game Development Cycle · Process Improvement
Research & InsightsUser Research · Mixed-Methods Research · Playtesting · Survey Design & Operations · Product Performance Insights · Live-Service Analytics
Player & Live ServicePlayer Experience · Player Feedback Programs · Community & Creator Engagement · Content Validation · Release Readiness
Professional Experience
Halo Studios
April 2022 – Sept 2026Insights Program Manager
- Owned player-centered product and insights programs spanning multiplayer road mapping, pre-release validation, live-service measurement, and iteration for Halo experiences.
- Built repeatable insight pipelines using user research, player councils, flights, surveys, telemetry, Hotlists, and feedback reports to translate player signals into product priorities.
- Led end-to-end Halo Infinite playlist delivery, including content discovery, evaluation, playtesting, creator onboarding, quality assurance, localization, publishing, and release readiness.
- Created a user-generated content pipeline that enabled community maps to enter the live service and strengthened partnerships with creators and players.
Xbox Research (through Experis)
Oct 2020 – April 2022User Research Specialist
- Managed research programs for Xbox game development, converting researcher and studio requirements into plans for recruiting, scheduling, communications, and study operations.
- Supported multiplayer and campaign usability and playtesting programs for 343 Industries, coordinating Xbox Research, recruiting partners, researchers, and studio teams.
- Delivered research reports from multi-day usability studies and remote playtests, presented the results with the user research team to game leads and offered recommendations to improve the product based on findings and player needs.
Xbox Research (through Experis)
May 2018 – Oct 2020User Research Associate
- Managed end-to-end research operations spanning intake, recruitment, survey administration, scheduling, privacy review, execution, stakeholder debriefs, documentation, and closeout.
- Operated survey programs in Qualtrics and SurveyGizmo, including configuration, migration, quality review, participant communications, data retention, and troubleshooting.
- Built and owned the Forza Feedback Program, managing a database of thousands of players for the studios to utilize for surveys and user research sessions.
Xbox Research (through Experis)
Sept 2016 – May 2018User Research Coordinator
- Supported and moderated end-to-end Xbox user research and playtests ranging from 30-minute sessions to multi-day studies.
- Contributed to specialized studies, data analysis, transcription, and research documentation.
Education
El Camino College
Associate of Science, Computer Information Systems
Emphasis on business information systems, computer hardware, system software, decision support systems, e-commerce and web development.